Shipping Policy

Last Updated: [14 June 2026]

Thank you for shopping with Pawfinity. We are committed to delivering your pet products as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, and carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow 24–72 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Pawfinity is not responsible for packages lost or delayed due to incorrect addresses provided during checkout.

If you notice an error in your shipping details, please contact us immediately at support@pawfinity.com.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, Pawfinity is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

If your package appears lost, please contact us and we will do our best to assist you.

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.

We will review your request and work to provide a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@pawfinity.com

Website: www.pawfinity.com